Privacy Policy

1. Introduction

SkyHotelier ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel management software and services.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email, phone number)
• Hotel/property information
• Billing and payment information
• Guest data you input into the system
• Support tickets and communications

2.2 Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage patterns and feature interactions
• Log files and error reports

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process transactions and send billing information
• Send important updates and notifications
• Provide customer support
• Improve our products and services
• Comply with legal obligations

4. Data Security

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist our operations (payment processors, hosting)
• Legal authorities when required by law
• Business partners with your explicit consent

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent at any time

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we may retain certain information for legal and business purposes for up to 7 years.

8. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.